Shipping policy

1. Our goal is to deliver your order as soon as possible, with the highest possible quality of craftmanship. We treat every order with particular care to prevent any loss or disappointment.

2. All orders are processed within 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

3. We offer international shipping;
Shipping charges for your order will be calculated and displayed at checkout.

4. Estimated delivery times start from the date of dispatch of the items ordered and we are not responsible for any delays caused by circumstances beyond our control. The indicated estimated terms apply insofar as they do not conflict with the delivery terms applied by the courier and postal companies.

4. If the items ordered cannot be delivered within the estimated period, we will endeavor to make the delivery as quickly as reasonably practicable. In all cases, we reserve the right to unilaterally extend the specified terms by up to 14 (fourteen) days.

5. Orders are delivered as standard - by hand against a signature and/or presentation of an ID card. In case of impossibility or difficulty to personally deliver to the consumers, the orders are delivered to persons, members of the household, or to persons specified by the consumers, noting the name of the person who received the delivery and relationship with the consumer. If the delivery cannot be made after two attempts, the distance selling contract is automatically terminated, in which case as a penalty for non-fulfillment by the users, we retain all sums paid by the users.

6. Data and tracking information about the progress of the delivery and the period of its shipping will be sent to the email address specified in the registration contact form together with the order confirmation or later. If several types of items are ordered at the same time, the ordered items may be delivered at different times.

7. Some carriers have limitations around shipping to P.O. Boxes. If one of your carriers falls into this group, you should look up their policy and communicate it to your customers here.

8. In case your order arrives damaged in any way, please email us as soon as possible at shop@lilind.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at shop@lilind.org